Stream Firstflash ("we," "us," or "our") operates streamfirstflash.com and provides fundamental analysis education services in Thailand. We respect your privacy and are committed to protecting your personal data in accordance with Thailand's Personal Data Protection Act (PDPA) B.E. 2562 and international privacy standards.

This privacy policy explains how we collect, use, store, and protect your information when you use our platform. We believe transparency builds trust, so we've made this policy comprehensive yet accessible.

By accessing our website or using our services, you acknowledge that you have read and understood this privacy policy. If you disagree with any part of this policy, please do not use our services.

We collect several types of information to provide and improve our financial education services:

• Personal Information: Name, email address, phone number, and educational background when you register for courses or contact us
• Technical Data: IP address, browser type, device information, and website usage patterns through cookies and analytics
• Educational Progress: Course completion rates, quiz results, and learning preferences to personalize your experience
• Communication Data: Messages you send us through contact forms, email, or phone calls
• Payment Information: Billing details and transaction records for course purchases (payment data is processed securely through third-party providers)
• Location Data: General geographic location based on IP address to ensure compliance with local regulations

Your information helps us deliver quality financial education services and improve your learning experience. Here's how we use different types of data:

• Providing access to our fundamental analysis courses and educational materials
• Personalizing your learning experience based on your progress and interests
• Sending important updates about course schedules, new content, and platform changes
• Processing payments and managing your account billing information
• Responding to your inquiries and providing customer support
• Analyzing website usage to improve our platform performance and user experience
• Ensuring platform security and preventing fraudulent activities
• Complying with legal obligations under Thai law and international regulations

We do not use your personal information for automated decision-making that significantly affects you without human oversight.

Under Thailand's PDPA, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our educational services agreement with you
• Legitimate Interest: Improving our services, platform security, and business operations
• Consent: Marketing communications and non-essential cookies (you can withdraw consent anytime)
• Legal Obligation: Compliance with Thai financial regulations and tax requirements
• Vital Interest: Protecting your safety or that of others in emergency situations

We share your information only when necessary to provide our services or comply with legal requirements. We work with trusted partners who maintain strict data protection standards:

We never sell your personal information to third parties. Any data sharing agreements include strict confidentiality clauses and data protection requirements matching our own standards.

Thailand's Personal Data Protection Act grants you comprehensive rights over your personal data. You can exercise these rights by contacting us:

To exercise these rights, send a detailed request to info@streamfirstflash.com. We'll respond within 30 days and may require identity verification to protect your privacy. Some rights may have limitations based on legal obligations or legitimate business interests.

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• SSL/TLS encryption for all data transmission between your browser and our servers
• Advanced firewall protection and regular security monitoring for our systems
• Restricted access controls ensuring only authorized personnel handle personal data
• Regular security audits and vulnerability assessments by independent security firms
• Encrypted data storage with secure backup systems in geographically distributed locations
• Employee training programs on data privacy and security best practices
• Incident response procedures for immediate action if any security breaches occur
• Multi-factor authentication for administrative access to sensitive systems

Despite our security measures, no internet transmission is 100% secure. We recommend using strong passwords and keeping your account credentials confidential.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements:

• Account Data: Retained while your account is active plus 3 years after closure for legal compliance
• Educational Progress: Kept for 5 years to provide transcripts and verify course completion
• Payment Records: Maintained for 7 years as required by Thai tax and financial regulations
• Communication Logs: Stored for 2 years to resolve potential disputes and improve customer service
• Website Analytics: Anonymized after 26 months in compliance with analytics provider policies
• Marketing Data: Deleted immediately upon unsubscribing from communications

When retention periods expire, we securely delete or anonymize your data using industry-standard methods. Some information may be retained longer if required for legal proceedings or regulatory compliance.

Some of our service providers may be located outside Thailand. When we transfer your personal data internationally, we ensure adequate protection through:

• Data processing agreements with strict privacy and security requirements
• Selection of providers in countries with adequate data protection laws
• Implementation of appropriate safeguards like encryption and access controls
• Regular monitoring of international partners' data protection practices

We primarily use service providers within Thailand or countries recognized as providing adequate data protection by Thai authorities.

Our website uses cookies and similar technologies to enhance your experience and analyze usage patterns. We categorize cookies as follows:

• Essential Cookies: Required for basic website functionality and security (no consent needed)
• Performance Cookies: Help us understand how visitors interact with our website (consent required)
• Functional Cookies: Remember your preferences and provide personalized features
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness

You can manage cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may limit some website features but won't prevent access to our educational content.

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will:

• Notify you via email if you have an account with us
• Display a prominent notice on our website
• Update the effective date at the top of this policy
• Provide a summary of key changes for your convenience

We encourage you to review this policy regularly to stay informed about how we protect your privacy. Continued use of our services after policy updates constitutes acceptance of the revised terms.